Archive for the ‘Enrollment Management’ Category

Future Marketing: More Time Cost; Less Advert Cost [Higher Ed Edition]

Monday, August 24th, 2009

In light of this interview on Forbes.com that outlines Outsell Inc., prediction that

$65 billion will be siphoned away from traditional advertising channels in 2009 and spent instead on companies’ own Web sites and Internet marketing.

I thought it would be timely to resurrect and edit a post from wordpost.org, my other project—the higher edition of “Future Marketing: More Time Cost; Less Advert Cost” is as follow:

In a recent interview, Bob Hutchins and Greg Stielstra claim that demographics no longer rule the marketing roost, ideology does:

…there are no Facebook groups for traditional segments like women 25-54 or households making $75k+/yr. Instead, people define themselves according to their interests [...] which is why there are Facebook groups for Scrapbooking, Yoga, and fans of the Green Bay Packers.

All of this is exciting and scary for admission professionals. Just like it’s easy identify 25-54 women living in households that made $75k+/yr, but hard to know who’s an avid scapbooker. It’s easy to identify high school seniors, but it’s hard to know what drives their passions and their college decisions.

As affinity groups gain importance (and attention from marketers), there’s no doubt that permission marketing will conquer (thanks Seth Godin).

In other words, we have to start thinking about how to find a permissions base, how to grow it, and how to maintain it. The days of “blast an email to all high school juniors and see who responds” are numbered.

Of course, permission marketing is hard. Finding a base of prospects who want you to market to them, and then and engaging them enough to visit, apply, or enroll is tough. But it’s not impossible.

The internet has given us the ability to view behavioral trends and gain access to groups that we never could before.

I think permission marketing will force admission professionals to shift where we spend our marketing dollars.

Instead of shelling out big bucks for ads, we’ll invest in tools that allow us to listen more efficiently. We’ll also spend more time producing relevant content to add value to the online community.

This is a vision of the future that places more responsibility on colleges to put their prospective students and first so that enrollment goals will follow. It means that all of us will be responsible for creating and maintaining relationships with our prospects before we even look at enrollment numbers in the admission office. It means that we’ll spend more in time and less in materials.

So what do you think of this vision? Let me know.

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/02. Is its parent directory writable by the server? posted by Erica on August 24th, 2009
Posted in Admission, Brand, Enrollment Management | 1 Comment »

Making the Most of your Budget

Monday, June 29th, 2009

Whether you work in business, higher education admissions or institutional advancement, our current economic climate has forced everyone to take a hard look at return on investment (ROI).

It’s no longer enough to say, “Eh, we hit our goal and we stayed within budget.” As the pool of inquiries shrinks, competition will heat up, and it will become increasingly important to get the most out of your marketing dollar.

As Kyle James put it:

One problem still remains:  Do people really take this to the root level to know how much marketing budget they can/should spend on a prospective student?

One of the questions I often ask Admission Directors is, “What’s the current return-on-investment of your viewbook [insert any other marketing effort here]?”

Most often I get a blank stare. How would you respond?

Rachel Ruben recently live-blogged Karlyn Morissette’s phenomenal presentation on calculating ROI for online marketing applications, but it’s important to measure your print efforts, too.

So, I developed a simple ROI calculator (in an Excel spreadsheet) to help you determine your return on investment for print marketing.

It’s a template more than anything—infinitely adaptable to your needs (full disclosure: the ROI calculator is supported by Spectrum, so there are links to the website in the document, but other than that, no strings attached!).

If you’d like help using it, please feel free to drop me a line at [andrews @ insidespectrum.com].

Download it here: ROI_Calculator.xls

-Andrew

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/02. Is its parent directory writable by the server? posted by Erica on June 29th, 2009
Posted in Admission, Advancement, Enrollment Management, Marketing Strategy | 2 Comments »

PURLs – Not an Accessory!

Wednesday, June 24th, 2009

I often get phone calls from colleges requesting estimates for a campaign using Personal URLs (PURLs – e.g. “JohnSmith.YourCollege.org” – it’s what Facebook is doing with their vanity URLs: “facebook.com/JohnSmith“).

The conversation usually goes something like, “Can you give me the cost for doing 100,000 search mailers and emails with PURLs?” The PURL is being treated as an accessory or commodity, not as a powerful marketing tool. I will always politely decline to give costs for a campaign in this case, unless I know:

  • How is the PURL being utilized?
  • Why is someone going to respond using a PURL?
  • What happens when someone does respond to his/her PURL?
  • How are  PURL responses and activity being tracked?
  • How is the PURL tied in to the overall message of the marketing piece?
  • Is the PURL being utilized across all media channels: print, email, web?

If any of these questions do not have answers, then what you end up with is a campaign with a low response and low return on investment (and an admission or advancement office that never wants to use PURLs again!)

The personal URL is a powerful response mechanism which allows for relevant communication, total automation, tracking of all interest, and a call-to-action that can integrate all communications to increase response rates. However, if PURLs are only an accessory,  you won’t see an increase in response rates or significant return on investment. What’s most important is the strategy behind the technology.

Relevancy + Automation + Tracking = Success

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/02. Is its parent directory writable by the server? posted by Sean on June 24th, 2009
Posted in Admission, Advancement, Data Management, Enrollment Management, Marketing Strategy, My 2¢ | No Comments »