Archive for the ‘Advancement’ Category

Making the Most of your Budget

Monday, June 29th, 2009

Whether you work in business, higher education admissions or institutional advancement, our current economic climate has forced everyone to take a hard look at return on investment (ROI).

It’s no longer enough to say, “Eh, we hit our goal and we stayed within budget.” As the pool of inquiries shrinks, competition will heat up, and it will become increasingly important to get the most out of your marketing dollar.

As Kyle James put it:

One problem still remains:  Do people really take this to the root level to know how much marketing budget they can/should spend on a prospective student?

One of the questions I often ask Admission Directors is, “What’s the current return-on-investment of your viewbook [insert any other marketing effort here]?”

Most often I get a blank stare. How would you respond?

Rachel Ruben recently live-blogged Karlyn Morissette’s phenomenal presentation on calculating ROI for online marketing applications, but it’s important to measure your print efforts, too.

So, I developed a simple ROI calculator (in an Excel spreadsheet) to help you determine your return on investment for print marketing.

It’s a template more than anything—infinitely adaptable to your needs (full disclosure: the ROI calculator is supported by Spectrum, so there are links to the website in the document, but other than that, no strings attached!).

If you’d like help using it, please feel free to drop me a line at [andrews @ insidespectrum.com].

Download it here: ROI_Calculator.xls

-Andrew

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/02. Is its parent directory writable by the server? posted by Erica on June 29th, 2009
Posted in Admission, Advancement, Enrollment Management, Marketing Strategy | 2 Comments »

PURLs – Not an Accessory!

Wednesday, June 24th, 2009

I often get phone calls from colleges requesting estimates for a campaign using Personal URLs (PURLs – e.g. “JohnSmith.YourCollege.org” – it’s what Facebook is doing with their vanity URLs: “facebook.com/JohnSmith“).

The conversation usually goes something like, “Can you give me the cost for doing 100,000 search mailers and emails with PURLs?” The PURL is being treated as an accessory or commodity, not as a powerful marketing tool. I will always politely decline to give costs for a campaign in this case, unless I know:

  • How is the PURL being utilized?
  • Why is someone going to respond using a PURL?
  • What happens when someone does respond to his/her PURL?
  • How are  PURL responses and activity being tracked?
  • How is the PURL tied in to the overall message of the marketing piece?
  • Is the PURL being utilized across all media channels: print, email, web?

If any of these questions do not have answers, then what you end up with is a campaign with a low response and low return on investment (and an admission or advancement office that never wants to use PURLs again!)

The personal URL is a powerful response mechanism which allows for relevant communication, total automation, tracking of all interest, and a call-to-action that can integrate all communications to increase response rates. However, if PURLs are only an accessory,  you won’t see an increase in response rates or significant return on investment. What’s most important is the strategy behind the technology.

Relevancy + Automation + Tracking = Success

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/02. Is its parent directory writable by the server? posted by Sean on June 24th, 2009
Posted in Admission, Advancement, Data Management, Enrollment Management, Marketing Strategy, My 2¢ | No Comments »

College Appeals: Four things sure to annoy young alums, and what to do instead

Friday, May 1st, 2009

This post originally appeared on wordpost.org, a personal project of mine. But since there’s some relevance for this blog I decided to include it here, too.

I recently talked with some of my fellow graduates of the last decade (aka GOLD alumni), and we decided that the traditional way our respective alma maters appeal to us is sometimes…well, annoying.

It’s not the solicitation that bothers us. It’s the overly emotional copy, the over-use of bold text for emphasis, and the hackneyed pea of economic hardship.

But most of all, we get annoyed because the appeal letters don’t address our relationship with the colleges and universities we love so much.

So colleges and universities, here are four things not to do:

  1. Don’t send a generic form letter or appeal package. We’ll probably just shred it.
  2. In your letter, don’t talk all about the need for money until you’ve addressed your relationship with us first (desperation doesn’t get donations—relationships do)
  3. Don’t include a reply envelope with no stamp and no option to give online.
  4. Don’t dodge the truth. If you’re in trouble partly because you overshot your enrollment goal last year and your endowment is far too small to rely on, just tell us. We value honesty.

Instead, please do the following:

  1. Use your contacts in the social media world. If we get messages from our friends on Twitter or Facebook asking us to give, we’re more likely to pull out our credit cards.
  2. Have a former advisor send us an email (even a bulk email!) letting us know why you need help raising money
  3. Before you ask for more money, let us know that our past gifts mean a lot with a tangible example—”your past gift of $100 meant we could….[fill in the blank]”
  4. PLEASE give us an option to give online. We hate writing checks. There’s no immediate receipt for our taxes and giving online is ten times faster and easier.
Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/02. Is its parent directory writable by the server? posted by Erica on May 1st, 2009
Posted in Advancement | No Comments »