Archive for the ‘Admission’ Category

If you’ve got it, flaunt it.

Tuesday, November 24th, 2009

The state of the economy continues to shake the confidence of colleges and universities nationwide, which are striving to reach enrollment goals, but there’s hope buried underneath that small stack of applications.

According to a recent article in The Register-Guard, it seems the economy is actually helping higher education a bit.  How?  Though tuition costs have risen, students are opting to head off to college in lieu of searching for work in one of the worst job markets since the early 1980s.

So, while many students are driven towards the lower cost state colleges and universities, there is also hope for private institutions to gain an advantage in this market.

The increase in enrollment, mostly seen in state schools, causes overcrowding on campus, larger classes and fewer opportunities for classroom engagement.  This, however, gives private institutions the opportunity to flaunt their benefits – small class sizes, collaborative classroom environments, individualized attention and a large variety of scholarships to help with the cost. So, if you’ve got it, flaunt it!

In order to reach prospective students, you have to grab their attention and hold it long enough for them to think that your postcard, e-mail, etc. is worth their time. Everyone likes to be recognized and to feel like you’re talking directly to him or her. Personalization grabs attention – customization is likely to hold it.

Read the full article here.

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on November 24th, 2009
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The beauty of the Web…

Friday, November 20th, 2009

It’s amazing to think about how much the Web has grown, even in the past couple years.  People hardly even pick up the phone anymore, instead opting for e-mails and social media venues via iPhone, Blackberry or laptop.  If it can’t be done online, many people get frustrated and turn to something that will.

These characteristics, prominent in Generations Y and Z, make up the majority of prospective college students.  If you want to reach them, or their parents, you’ll need to be technologically savvy.

According to a recent article by Joe Dysart, in Today’s Campus, 90% of parents are turning to the web for information when researching colleges and universities.  Here are a couple other interesting points:

-       Colleges should re-tool websites to include heavier emphasis on the information that most interests parents

-       Only 5% of parents expressed an interest in social networking as a communications medium with college admissions

-       84% preferred communicating with institutions via e-mail

-       76% preferred follow-up, letters or brochures by mail

Read the full article here.

If you’re a college or university, it might be a good time to take a look at your website.

While speaking of websites, check out the all new Spectrum EDU Solutions site…..

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on November 20th, 2009
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Back in the swing of things…

Wednesday, November 11th, 2009

With the craziness of the recent economy, jobs and positions have been shifting everywhere, including here at Spectrum.  As marketing director and the newest team member, I’m learning a lot about our company and market, as well as sharing the information I’ve gained over the years in the world of marketing and social media.

I recently attended a conference in Boston, MA, on Social Media Marketing where our instructor, Dave Evans, did an incredible job of helping all of us put the social web to work for our companies.  For those of you who don’t know, Dave Evans is the author of the book Social Media Marketing: An Hour a Day and is considered a social media expert.

Here are a couple of key points in the world of social media:

  • Disclosure is THE most important rule of the social media world – it’s crucial to your reputation to fully disclose who you are and what you do.  Deceiving your audience is NOT the way to go.
  • Drive your own conversation – you can’t control it, but you can certainly drive them in the direction you’d like.
  • Social networks are full of consumer conversations about products and services.  The most powerful recommendation is one from a friend, family member and/or another consumer, thus making the social media market an extremely powerful tool.
  • Social media is not universal – what may work for one company may not necessarily work for another.  Know your audience and give them a reason to want to ’socialize’ with you online.

Though these key points are geared towards general ‘consumers’, they can be applied to all markets.  In our case, the higher education market.  With more teens using social media to connect with friends, family, businesses and more, colleges have a unique opportunity to grab prospective students’ attention.  So how do they do it?  Stay tuned, but in the meantime, keep the points above in mind.  I’m learning more each day about this market, and as I do, I’ll share some insight with you.

You’ll hear from me again soon…we are definitely back in the swing of the blog!  Check us out on Facebook, too….

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on November 11th, 2009
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Future Marketing: More Time Cost; Less Advert Cost [Higher Ed Edition]

Monday, August 24th, 2009

In light of this interview on Forbes.com that outlines Outsell Inc., prediction that

$65 billion will be siphoned away from traditional advertising channels in 2009 and spent instead on companies’ own Web sites and Internet marketing.

I thought it would be timely to resurrect and edit a post from wordpost.org, my other project—the higher edition of “Future Marketing: More Time Cost; Less Advert Cost” is as follow:

In a recent interview, Bob Hutchins and Greg Stielstra claim that demographics no longer rule the marketing roost, ideology does:

…there are no Facebook groups for traditional segments like women 25-54 or households making $75k+/yr. Instead, people define themselves according to their interests [...] which is why there are Facebook groups for Scrapbooking, Yoga, and fans of the Green Bay Packers.

All of this is exciting and scary for admission professionals. Just like it’s easy identify 25-54 women living in households that made $75k+/yr, but hard to know who’s an avid scapbooker. It’s easy to identify high school seniors, but it’s hard to know what drives their passions and their college decisions.

As affinity groups gain importance (and attention from marketers), there’s no doubt that permission marketing will conquer (thanks Seth Godin).

In other words, we have to start thinking about how to find a permissions base, how to grow it, and how to maintain it. The days of “blast an email to all high school juniors and see who responds” are numbered.

Of course, permission marketing is hard. Finding a base of prospects who want you to market to them, and then and engaging them enough to visit, apply, or enroll is tough. But it’s not impossible.

The internet has given us the ability to view behavioral trends and gain access to groups that we never could before.

I think permission marketing will force admission professionals to shift where we spend our marketing dollars.

Instead of shelling out big bucks for ads, we’ll invest in tools that allow us to listen more efficiently. We’ll also spend more time producing relevant content to add value to the online community.

This is a vision of the future that places more responsibility on colleges to put their prospective students and first so that enrollment goals will follow. It means that all of us will be responsible for creating and maintaining relationships with our prospects before we even look at enrollment numbers in the admission office. It means that we’ll spend more in time and less in materials.

So what do you think of this vision? Let me know.

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on August 24th, 2009
Posted in Admission, Brand, Enrollment Management | 1 Comment »

The 3000 Email Review [Part 6]

Monday, August 17th, 2009

As part of our ongoing research at Spectrum, we’ve perused just over 3,000 emails from college and university admission offices. This post is #6 in an ongoing series that describes how you can avoid email pitfalls and establish best practices.

This week’s pitfall: The email with a giant “forward this message” button

Nearly every study we’ve found suggests that click rates on “forward this message” buttons within emails are abysmal—like one-hundredth of one percent (0.01%).

The reason is simple—your prospective students know where the forward button is!

Plus, if you’re segmenting your database and targeting your emails to individuals, the message won’t make sense for someone other than the intended recipient.

There is a place to satisfy for your refer-a-friend desires (like in social media invitations—but that’s another post), but email is not the place.

This week’s best practice: An email written by a past transfer student to current transfer prospects.

Transfers are a unique group of students with unique needs. What a better way to connect on a personal level with a transfer prospect than with a current transfer student?

The transfer-to-transfer email has instant credibility, offers insight you may not have otherwise come up with on your own, and shows that your student body really cares (remember that beyond economic considerations, homesickness and dissatisfaction with social life are two of the major reasons students transfer in the first place).

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on August 17th, 2009
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The 3000 Email Review [Part 5]

Monday, August 10th, 2009

As part of our ongoing research at Spectrum, we’ve perused just over 3,000 emails from college and university admission offices. This post is #5 in an ongoing series that describes how you can avoid email pitfalls and establish best practices.

This week’s pitfall: The all-image email

When you’re designing emails, it’s necessary to deal with the fact that only common system fonts (like Arial or Times) will appear. Sometimes it’s tempting to place text in an image so that you can preserve your institution’s brand message by using your branded font.

The technical problem with this comes when an email reader strips out the images. And obviously, if text is only in an image, and images are gone, you don’t have much of a message left.

To add insult to injury, one email we reviewed had no text except for a line at the bottom which said “Unsubscribe Click Here.”

This week’s best practice: An email with a conservative header, catchy colors, and a simple message.

The design of an email should accentuate your message, not take away from it. Instead of bashing your head in trying to get a complex look out of an email, it’s best to focus on the content of the message.

One email we reviewed said simply:

If you want your college education to be more than just class work, it’s important to choose a school with an active campus life.

ABC University students join academic, cultural and recreational clubs, serve on campus wide committees, contribute to student publications and attend dozens of special events each year. Read more about campus activities.

The email had a limited scope, conservative design, clear call to action, and a great response rate.

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on August 10th, 2009
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The 3000 Email Review [Part 4]

Monday, August 3rd, 2009

As part of our ongoing research at Spectrum, we’ve perused just over 3,000 emails from college and university admission offices. This post is #4 in an ongoing series that describes how you can avoid email pitfalls and establish best practices.

This week’s pitfall: The tremendously long “News and Events” email

One school in our list did a series of “News and Events” emails that were longer included more stories than are listed on the home page of this blog. Not only were they long, they were really dry too—details about conferences the administration was attending, the results of a marketing survey, the reason for summer operating hours shifts…you get the point.

Worst of all, the email gave prospects no reason to respond. As it is, it’s destined for deletion because it’s boring.

This week’s best practice: The short news email with a call to action

News and events emails can be beneficial if your news and events are kept to brief announcements that pertain to what your prospects are interested in—on campus visit days, new dorm openings, a success story from a recent graduate.

One email we reviewed used three bullet points of 40 words or less to point out that (1) an open house was coming up, (2) they were building new classrooms, and (3) the new student life opportunities coming up in 2010.

The email concluded by inviting the student to respond so that they could be part of all of the fun stuff that was happening on campus.

Not only was the email short, entertaining, and targeted to prospective students, it provided an avenue for response.

So next time you find your self ready to send a news email, ask yourself these three things: (1) Is the news engaging enough that my prospective students will read it? (2) How will this news help me build the relationship my institution has with our prospects? (3) How do I want prospective students to respond?

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on August 3rd, 2009
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Breaking Through the Clutter

Friday, July 31st, 2009

How do you break through the clutter of emails, direct mail and websites to deliver a compelling message to potential students?  How do you get them to take an action?

As marketers we know that personalization is the antidote to keeping mail and email recipients from glazing over – Increasing personalization and relevancy in your mail, email, and web communications is the key to increasing your response rates.  PURLS are a device for personalizing a web interaction that increases your mail and email response rates significantly.  PURLs, or Personalized URLs, are database-driven Web pages that are the ultimate form of personalization and relevancy.

For example, a PURL might be www.tombennett.spectrumedusolutions.com, and the moment that I enter my PURL address into my browser, the web page template is merged with the information from my database record – creating a personalized online experience for me and only me. This web page can contain very specific information about the site visitor, such as my name, details based from my profile such as street address (such as the name of my local school), photos that relate to who I am (a woman’s photo for women in the database, a man’s photo for a man), and so on. Eventually, you can even build the site to reflect  what choices and decisions the prospective student has made. This is the same concept that Amazon.com uses to recommend products to their customers.

Instead of sending direct mail and email, consider using the same resources to send personalized mail, personalized email, and PURLs. They let you to make an immediate, personal first impression on the recipient.

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Andrew the Intern on July 31st, 2009
Posted in Admission, Marketing Strategy | No Comments »

The 3000 Email Review [Part 3]

Monday, July 27th, 2009

As part of our ongoing research at Spectrum, we’ve perused just over 3,000 emails from college and university admission offices. This post is #3 in an ongoing series that describes how you can avoid email pitfalls and establish best practices.

This week’s pitfall: The undelivered promise

One email we reviewed had a subject line that read something like this: ABC University is Affordable!

So, realistically, one would expect that the body of the email would describe how ABC University was affordable…but it doesn’t. Instead it lists the types of financial aid that are available (loans, grants, scholarships, work study) without any indication of how that financial aid would actually influence a student’s tuition bill.

The point: your emails must (1) provide content that has real value, and (2) differentiate you from everyone else. Without value, your prospects have no reason to respond (or even finish reading the email). WIthout differentiation, you’re just making noise.

Instead of focusing on the fact that students need to know about their financial aid options, find a way to demonstrate how your institution can fulfill that need.

This week’s best practice: The Financial Aid calculator

We reviewed a simple email pointing prospects to a place online where they could determine about what their tuition bill would be.

This email not only provides relevant content (figure out your bill!), it instantly differentiates an institution by offering a “personalized” response to an individual student’s financial situation.

[Although they weren’t part of our study, MIT has a really in-depth calculator here]

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Erica on July 27th, 2009
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3 Ways to Get More from Email [Higher Ed Edition]

Tuesday, July 21st, 2009

There’s no doubt that email is one of the most important communication tools at your disposal. Here are three ways to get more out of your email efforts:

1. GIVE ‘EM WHAT THEY WANT

According to a new forecast by Forrester Research, spending on email marketing will reach $2 billion by 2014—which means your message will be drowned out if it doesn’t stand out.

With the increased level of importance placed on e-search, your emails need to do more than raise awareness if you want to gain a significant response—they need to engage.

One of the easiest ways to extend your level of engagement is to segment your database to make emails relevant to individual prospects. This allows you to send specific messages to specific individuals (e.g. about your math program to those interested in math, or about your honors program to those with great SAT scores). In market tests, relevant messages outperform generic messages by an average of 62%.

2. STRATEGIZE AND TRACK

It’s a bad idea to compile a list of random prospects and “blast” them with a bunch of emails. It’s best to carefully plan the messages you want to send, who you want to send them to, and when you want to send them.

For example, if most students choose your school because of your strong academic programs, send out your first message about strong academic programs. If the second reason students choose your school is that graduates get great jobs, send an email that profiles successful graduates. This type of thinking leads to successful communication plans.

However, no matter how great you think your initial plan is, you must track results. Using email without a tracking plan is like playing darts blindfolded. It’s best to have an automatic tracking system in place so that you can test which subject lines get the most opens, which messages get the highest response, etc.

3. GO CROSS MEDIA!

One of the most successful email strategies is to combine your email message with a direct mail message. In market tests, the combined effort of print and email outperformed email alone by 2.5 times.

Cross-media means that you have a similar message and call to action in both the email and the direct mail pieces. This way, you’re consistent in asking students to do the same thing (e.g. sign up for an open house) across all media channels.

Error: Unable to create directory /home/insidesp/public_html/thehigheredlink/wp-content/uploads/2012/05. Is its parent directory writable by the server? posted by Scott on July 21st, 2009
Posted in Admission, Marketing Strategy | No Comments »